Our products are handcrafted from wood and manufactured in Indonesia, known for its rich tradition of craftsmanship.
We only accept payments via credit or debit card.
Yes, we offer customization on certain products. Please contact us at info@biadecorations.com for more information.
Yes, we ship worldwide. Our primary operational focus is on Europe and surrounding regions, but we welcome orders from all countries.
Orders are processed within 3-4 business days after confirmation. Estimated timelines and tracking information are shared via email once your order is dispatched. Delivery times vary between 7-14 business days for Europe and surrounding regions, and 14-28 business days for the rest of the world.
For any inquiries or assistance, please contact us at info@biadecorations.com or through our contact form on the website.
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your delivery status. For tracking inquiries, contact orders@biadecorations.com.
As our products are made from natural materials such as wood and rattan, we recommend keeping them away from direct sunlight and moisture. Wipe clean with a dry or slightly damp cloth. Avoid harsh chemicals.
Orders can be modified or cancelled within 24 hours of placement. After this window, the order may already be in processing or dispatch and changes may not be possible. Contact us as soon as possible at orders@biadecorations.com.
Please contact us within 48 hours of delivery at support@biadecorations.com with your order number and photos of the issue. We will arrange a replacement, store credit, or refund at no additional cost.
